The National Privacy Principles
Wagga Family Support is bound by the National Privacy Principles (NPPs) contained in the Privacy Act 1988 (Cth) (Privacy Act). The NPPs establish minimum standards for the private sector in relation to the collection, handling, use, disclosure, management, access, correction and disposal of personal information about natural persons. In summary, ‘personal information’ is information or an opinion relating to an individual which can be used to identify that individual.
Collection of Personal Information
We may collect personal information in order to conduct our business, to provide and market our services, and to meet our legal obligations. The types of personal information we collect and hold includes (but is not limited to):
- information you give us when you instruct us to act for you including your name, address, occupation and contact details;
- information about other individuals we collect in the course of acting for clients; and
- information about other people who come into contact with a member of the Wagga Family Support team.
We will generally collect personal information by way of forms filled out by people, face-to-face meetings, interviews, business cards, telephone conversations and from third parties. We may also collect personal information from the use of our website. The only information we collect about you when you use our website is what you tell us about yourself, for example, information you provide to us when you send us an email. However, please note that some of this information will not be personal information because it will not reveal your identity.
Use and Disclosure of Personal Information
Wagga Family Support may use and disclose your personal information for the primary purpose for which it was collected, for reasonably expected secondary purposes, and in other circumstances authorised by the Privacy Act. In general, we use and disclose your personal information for the following purposes only:
- to conduct our business;
- to provide and market our services;
- to communicate with you; and
- to comply with our legal obligations.
We may disclose your personal information to other members of the Wagga Family Support team, other companies or individuals who assist us in providing services or who perform functions on our behalf (such as mailing houses and specialist consultants), courts, tribunals and regulatory authorities, and anyone else to whom you authorise us to disclose it. We will take reasonable steps to ensure that anyone to whom we disclose your personal information respects the confidentiality of the information and abides by the NPPs or equivalent privacy laws.
Access to Personal Information
Subject to the exceptions set out in the Privacy Act, you can gain access to personal information that we hold about you by emailing us. We will handle all requests for access to personal information in accordance with the NPPs. If we refuse to give you access to your personal information we will provide you with reasons for our refusal in accordance with the Privacy Act.
Management of Personal Information
In accordance with the Privacy Act, we take reasonable steps to protect the security of your personal information. This includes protecting the information from misuse or loss and from unauthorised access, modification or disclosure, for example, by the use of physical security and restricted access to electronic records. Where we no longer require your personal information for a permitted purpose under the NPPs, we will take reasonable steps to destroy it.
Wagga Family Support endeavours to ensure that the personal information it holds is accurate, complete and up-to-date. Generally, we will amend any personal information about you held by us which is inaccurate, incomplete or out-of-date if you request us to do so. If we disagree with your view about the accuracy, completeness or currency of a record of your personal information held by us, and you ask us to associate with that record a statement that you have a contrary view, we will take reasonable steps to do so.
Some personal information we collect is ‘sensitive information’. Sensitive information includes personal information relating to a person’s health, racial or ethnic origin, political opinions, religion, trade union or other professional or trade association membership, sexual preferences, or criminal record.
Sensitive information will be used or disclosed only for the primary purpose for which it was collected or a directly related secondary purpose, unless you agree otherwise, or where certain other limited circumstances apply (for example, where required by law).
Updates to Policy